Job details
Community Manager - Job Summary
The Community Manager will manage and activate social communities, create editorial content, moderate customer interactions, and work closely with various departments to deliver social-first campaigns.
Key Responsibilities
- Creative copywriting and adapting content for social channels
- Stimulating and sustaining conversations and relationships with brand audiences
- Moderating customer-facing queries with experience of escalation
- Managing editorial calendars and creative campaigns
- Collaborating with creative studio to ideate and brief content
- Building strong client relationships and identifying business development opportunities
- Researching and experimenting with the latest social tools and trends
- Challenging clients and team with new innovations
- Delivering reports, performance tracking, and trend analysis in collaboration with insight team
- Contributing to campaign planning and client brief responses
- Providing strategic thinking, creative ideas, and commercial insight for activations
Requirements
- Experience in both B2B and B2C
- Experience translating technical product info into editorial content
- Strong understanding of social media and its value
- Excellent written and verbal communication skills
- Creative content awareness (written and visual) and knowledge of social formats like Reels and TikTok
- Strong organisational, time management, and people management skills
- Ability to work under pressure with attention to detail
- Proficiency with a wide variety of social platforms and tools
- Creative and disruptive thinking
- Hands-on experience with social commerce platforms (e.g. TikTok Shop) is an advantage
Additional information about the company collected by GoodWord
About 1000heads
site1000heads is a social transformation company that helps global brands adapt to rapid changes in media, technology, and culture by delivering social-first data, insights, strategic consultancy, and creative services worldwide.
What Our Employees Say
- Collaborative and creative work environment that encourages innovation. (www.1000heads.com)
- Opportunities to work with global brands and gain valuable industry experience. (www.1000heads.com)
- Commitment to diversity and inclusion through various initiatives. (www.1000heads.com)
Challenges You Might Face
- Fast-paced agency environment can lead to high stress and long hours. (www.glassdoor.com)
- Promotion and career progression may not be as structured as in larger organizations. (www.glassdoor.com)
- Some reviews mention a lack of formal training and onboarding processes. (www.glassdoor.com)