Job details
Salary range: $24.00-$25.00 per hour
Community Manager - Job Summary
The Community Manager delivers exceptional customer service and enhances the workplace experience through concierge support and event coordination in a fast-paced corporate environment.
Key Responsibilities
- Provide consistent and exceptional customer service in a fast-paced environment
- Deliver frontline concierge support via in-person, email, and chat
- Manage concierge cases end-to-end including research, fulfillment, and CRM documentation
- Plan and execute onsite events like vendor activations and gift wrapping
- Maintain and update CRM with partner, employee, and client activity
- Create and update marketing content for TVs, signage, and event promotions
- Collaborate with team members and management on innovative ideas and initiatives
- Research local vendors and services to expand concierge offerings
- Manage amenity service partner relationships throughout their lifecycle
- Promote services through daily interactions and onsite engagement
- Build professional relationships with client teams and internal stakeholders
- Manage vendor relationships and coordinate event services and requests
- Prioritize a daily workload in a fast-paced, multi-tasking environment
- Capture employee feedback to identify opportunities for experience improvements
- Attend meetings and provide updates on services, events, and engagement
- Meet strict service standards, KPIs, and client expectations consistently
- Serve as an extension of the Sodexo account team supporting requests
- Perform other related duties as assigned
Requirements
- Deliver excellent customer service in a corporate environment
- Strong verbal and written communication and organizational skills
- High attention to detail with ability to adapt and learn proprietary software
- Professional and approachable demeanor with proactive client concern resolution
- Ability to foster meaningful relationships through informed conversations
- Collaborate effectively on innovative initiatives
- Strong multitasking skills with effective prioritization and calm under pressure
- Confident and professional communication with peers and executives
- Adaptability to changing tasks and priorities while exceeding standards
- Excellent interpersonal and active listening skills
- Self-motivated with commitment to continuous learning and development
- Innovative and creative problem-solving approach
- Extensive knowledge of the local area and confident articulation to employees and guests
- Manage and prioritize multiple tasks daily
- Reliable transportation
- Proficiency with Microsoft Office (PowerPoint, Outlook, Excel, Internet)
- Minimum 5+ years hospitality, concierge, or customer service experience
- Experience in luxury hotel, hospitality, travel, residential, or corporate concierge is a plus
Education
High school diploma or equivalent
Additional information about the company collected by GoodWord
About Circles
Circles fosters an inclusive culture emphasizing self-expression, open communication, and employee wellbeing to support personal and professional growth.
What Our Employees Say
- Collaborative work environment with supportive team culture. (www.glassdoor.com)
- Flexible working hours and opportunity for remote work. (www.glassdoor.com)
- Opportunities for career growth and internal mobility. (www.circles.com)
Challenges You Might Face
- Limited resources leading to heavy workloads for some positions. (www.glassdoor.com)
- Compensation may not be as competitive as other tech companies. (www.glassdoor.com)
- Some employees have reported unclear management direction. (www.glassdoor.com)