Job details
Social Media & Community Manager - Job Summary
The Social Media & Community Manager is responsible for managing and executing Cantaloupe's social media strategy and community engagement to build customer affinity and support the brand's self-service mission.
Key Responsibilities
- Create and manage social media strategy aligned with brand, product, and promotion strategies.
- Manage overall social calendar and weekly social posts with creative content.
- Serve as first point of contact for customer communications on social channels and improve support processes.
- Monitor social media trends and content performance, suggesting new content and channels.
- Manage employee advocacy strategy in coordination with HR and Sales teams.
- Track content performance monthly and adjust strategies as needed.
- Manage the Cantaloupe Creator Program including outreach, onboarding, and communication with affiliates and influencers.
- Drive sales and brand reputation via influencer and affiliate management.
- Manage the Cantaloupe Community platform, content calendar, and engagement initiatives like the Cantaloupe Certified Program.
- Gather user feedback and coordinate with Customer Support for platform capabilities.
- Support content creation for multiple channels such as web, sales, and marketing collateral.
Requirements
- Bachelor’s degree in marketing or related field preferred.
- Excellent communication and teamwork skills.
- Ability to multitask and work well under pressure.
- Strong organizational and time management skills.
- Ambitious self-starter with eagerness to take initiative.
- Knowledge of social media and influencer management platforms.
Education
Bachelor’s degree in marketing or related field preferred
Additional information about the company collected by GoodWord
About Cantaloupe, Inc.
siteCantaloupe, Inc. is a FinTech company focused on evolving how companies globally manage, optimize, and automate critical daily decisions to help businesses grow smarter and faster.
What Our Employees Say
- Cantaloupe, Inc. is a leader in the unattended retail solutions industry, offering opportunities to work on innovative cashless payment technologies. (cantaloupe.com)
- The company offers comprehensive benefits including health insurance, 401(k), and paid time off. (www.glassdoor.com)
- Cantaloupe values diversity and inclusion in the workplace, fostering an inclusive environment. (cantaloupe.com)
Challenges You Might Face
- Some employees report challenges with work-life balance, especially during periods of rapid growth. (www.glassdoor.com)
- There have been mentions of inconsistent management and communication in employee reviews. (www.glassdoor.com)
- Limited advancement opportunities may exist in certain departments according to employee feedback. (www.indeed.com)