Job details
Salary range: $45/hr - $57/hour
Social Media and Community Manager - Job Summary
This role supports social and community engagement strategy for critical product launches, including go-to-market planning, content development, and external communications. It also helps shape community feedback analysis, support trends, and user advocacy initiatives across multiple online platforms.
Key Responsibilities
- Support engagement strategy for critical product launches
- Assist with go-to-market launch planning, prioritization, and multi-channel content development
- Draft and publish external communications such as forum posts, social posts, app store reviews, and educational campaigns
- Collaborate closely with PR and Marketing partners on communications
- Identify, analyze, and report on product launches, community feedback themes, and support trends
- Use user feedback to inform product roadmaps and content optimization opportunities
- Increase user-generated content and peer-to-peer community connections by growing the YouTube Product Expert Program
Requirements
- 4 years of experience in journalism, public relations, internal communications, executive communications, or a related field
Additional information about the company collected by GoodWord
About Pyramid Consulting, Inc
Pyramid Consulting, Inc provides staffing and consulting services and is currently hiring for this contract position. The client is described as a leading insurance industry company.
What Our Employees Say
- Global presence with 25+ offices and delivery centers across North America, Europe, India, and Asia-Pacific, providing opportunities to work with international clients and teams. (www.pyramidci.com)
- Strong focus on IT staffing and talent solutions for Fortune 500 and large enterprise clients, which can offer exposure to high‑profile projects and technologies. (www.pyramidci.com)
- Recognition as a fast-growing and award-winning company (including mentions on Inc. 5000 and various staffing industry rankings), which can indicate business stability and growth opportunities. (www.pyramidci.com)
Challenges You Might Face
- As a staffing and consulting firm, many roles are client-site contract positions, which may result in less job security and fewer on-site company perks compared to traditional in-house roles. (www.pyramidci.com)
- Consulting and staffing environments can involve frequent changes in project assignments and client expectations, which may lead to variable workloads and potential overtime during peak periods. (www.pyramidci.com)
- Benefits, culture, and day-to-day experience can vary significantly depending on the specific client engagement and location, which may lead to inconsistent employee experiences across projects. (www.pyramidci.com)