Job details
Salary range: Rs 400000 - Rs 600000
Customer Success & Community Manager - Job Summary
Responsible for managing the customer lifecycle to ensure satisfaction, retention, and growth, while building a strong and engaged user community.
Key Responsibilities
- Serve as main contact for a portfolio of customers, ensuring onboarding, adoption, and satisfaction
- Drive client value by helping achieve goals through product or service
- Analyze customer usage to identify risks and opportunities
- Develop success plans for customer segments
- Conduct regular check-ins, quarterly business reviews, and feedback sessions
- Collaborate with Product, Sales, and Support to resolve issues and improve experience
- Own KPIs related to customer health, retention, NPS, and upsell/cross-sell
- Build and scale an engaged customer community through forums, events, webinars, and discussion groups
- Design community programs to encourage peer learning and brand loyalty
- Moderate community conversations and ensure a safe, inclusive environment
- Identify and empower key advocates and influencers
- Gather community insights to guide product development and marketing
- Partner with Marketing and Content teams to amplify community stories and testimonials
Requirements
- 4+ years experience in customer success, community management, or related roles, preferably in SaaS or tech companies
- Excellent communication, interpersonal, and presentation skills
- Proven ability to build long-term customer relationships and influence without authority
- Experience with CRM systems like Salesforce, HubSpot; customer success platforms like Gainsight, Totango; and community tools like Discourse, Slack, Discord
- Strong problem-solving skills with a customer-first mindset
- Ability to manage multiple projects and priorities in a fast-paced environment
- Analytical mindset to interpret data and track performance metrics
About Weekday AI
siteWhat Our Employees Say
- Innovative work environment focused on cutting-edge AI recruitment solutions. (weekday.ai)
- Opportunity to work with a fast-growing tech startup and shape its direction. (angel.co)
- Remote-friendly culture, enabling greater flexibility and work-life balance. (weekday.hire.trakstar.com)
Challenges You Might Face
- As a young startup, processes and structures may still be under development. (angel.co)
- Potentially longer working hours typical of early-stage companies. (www.glassdoor.co.in)
- Limited information available on long-term employee benefits and career growth. (weekday.hire.trakstar.com)