Job details
Member Experience Manager - Job Summary
Lead and develop a team to deliver seamless front-of-house member experiences, maintain building standards, and enhance team engagement in a customer-centric environment.
Key Responsibilities
- Coach and develop a high-performing team fostering excellence and positivity
- Deliver seamless front-of-house experience ensuring every member feels valued and inspired
- Maintain impeccable building standards, health, safety, and compliance
- Partner with the wider Fora team for consistent brand delivery
- Bring energy and ideas to enhance member experiences and team engagement
Requirements
- Experience in hospitality, retail or co-working industry
- Experience supervising/leading in customer-facing environment
- Highly refined verbal and written communication skills
- Good organisation skills with dedication to timely project completion
- Detail-oriented and comfortable in a fast-paced environment
- Strong customer service delivery
- Very well organized with excellent timekeeping
- Professional integrity and trustworthiness
Additional information about the company collected by GoodWord
About Fora Space Limited
siteFora creates beautifully designed, design-led workspaces that blend hospitality, community, and wellbeing, supporting over 30,000 members across 60+ UK locations. Backed by The Office Group and Blackstone, Fora pioneers conscious design and sustainable construction.
What Our Employees Say
- Modern, beautifully designed workplaces that foster creativity and collaboration. (www.foraspace.com)
- Opportunities to work in a fast-growing and dynamic flexible workspace industry. (www.linkedin.com)
- Strong emphasis on wellness and work-life balance for employees, including on-site wellness programs. (www.foraspace.com)
Challenges You Might Face
- Some employees have reported rapid changes in company direction, which can create uncertainty. (www.glassdoor.co.uk)
- High expectations for performance can lead to a pressured working environment. (www.indeed.com)
- Limited opportunities for career advancement compared to larger companies. (www.glassdoor.co.uk)