Job details
M365 Adoption & Community Manager - Job Summary
The M365 Adoption & Community Manager will coordinate the M365 Ambassadors Network, manage the Microsoft 365 community, maintain knowledge management platforms, and support learning and engagement initiatives to drive adoption and user engagement.
Key Responsibilities
- Coordinate, facilitate, recruit, onboard, and support M365 Ambassadors Network.
- Organize ambassador meetings and enablement sessions.
- Develop ambassador communication and engagement plans and monitor participation.
- Manage and moderate the Microsoft 365 community including newsletters, campaigns, webinars, and events.
- Gather user feedback and identify adoption opportunities.
- Maintain and enhance the Hub of Knowledge SharePoint site with content and site management.
- Coordinate content publication and quality reviews, improve site usability and monitor analytics.
- Identify business training needs and design training content, demonstrations, and learning paths.
- Support organization of training sessions and coordinate with trainers and stakeholders.
- Promote learning initiatives and measure participation and satisfaction through adoption metrics.
Requirements
- Knowledge of Microsoft 365 and adoption best practices.
- Deep understanding of M365 solutions including Teams, SharePoint, OneDrive, Loop.
- Excellent presentation, facilitation, written and verbal communication skills.
- Experience developing training and learning materials.
- Ability to explain technical concepts to non-technical users.
- Experience with organizational change management and user adoption initiatives.
- Familiarity with ambassador/champion networks.
- Stakeholder engagement and influencing skills.
Additional information about the company collected by GoodWord
About TELEKOM HELLENIC BUSINESS SOLUTIONS SA
siteTelekom HBS is an ICT Systems Integrator part of the Telekom Group, providing comprehensive ICT solutions and services in areas including Cloud, Data Centre, Networking, Cybersecurity, BI and Data Warehouse, Big Data, Service Desk, and Professional Services.
What Our Employees Say
- Part of a major European telecom group (Deutsche Telekom), offering stability and international career opportunities. (www.deutschetelekom.com)
- Opportunity to work in innovative projects utilizing the latest technologies in telecommunications and IT services. (www.cosmote.gr)
- Focus on employee development, with programs for training and professional growth. (www.cosmote.gr)
Challenges You Might Face
- Large corporate structure can lead to slower decision-making processes. (www.glassdoor.com)
- Limited flexibility and bureaucracy due to strict policies in a large organization. (www.glassdoor.com)
- Work-life balance concerns reported by some employees, especially during peak periods. (www.glassdoor.com)