Job details
Head of Community - Job Summary
Lead the strategy, design, and execution of Quantexa’s global technical customer community focused on developers, data practitioners, and technical end users to improve customer experience and accelerate product adoption.
Key Responsibilities
- Set and execute community vision, strategy, and roadmap aligned to company goals
- Design scalable community operating models including governance, roles, processes, and KPIs
- Define engagement and content strategies for developer and practitioner audiences
- Lead community platform evaluations, migrations, and change management
- Drive engagement, self-service, advocacy, and sustainability frameworks
- Manage day-to-day community platform health and performance
- Design and run programs such as forums, user groups, events, super-user and gamification initiatives
- Ensure strong moderation and inclusive community environment
- Reduce support load by enabling customer self-sufficiency through peer support and content
- Design engagement strategies for distinct personas and partner with internal teams to create seamless user journeys
- Curate and coordinate content plans to maintain participation and value
- Use customer feedback to improve user experience and engagement
- Monitor and report on community performance and impact using KPIs
- Provide customer insights to inform product, customer experience, and go-to-market decisions
- Design and lead customer advocacy frameworks to identify and amplify advocates
Requirements
- Extensive experience in B2B community management on platforms like Khoros, Higher Logic, or Insided
- Proven track record scaling community from early growth to mature global program
- Experience supporting enterprise-level technical user communities and engaging non-technical audiences
- Strong understanding of community UX, information architecture, taxonomy, SEO, and content discoverability
- Customer-centric mindset focused on measurable customer experience outcomes
- Ability to articulate and shape community strategy around technical concepts including APIs and data models
- Proven ability to manage senior stakeholders and collaborate across cross-functional teams
- Bonus: experience with operating models or governance frameworks, customer advocacy programs, CX expertise, and hands-on HTML, CSS, or JavaScript for community UI customization
Additional information about the company collected by GoodWord
About Quantexa
siteQuantexa is a tech company innovating the data analytics market since 2016, with a focus on FinTech and tackling serious criminal activity using advanced technology. The company values diversity and collaboration among its employees from various nationalities and backgrounds.
What Our Employees Say
- Cutting-edge work in AI, data analytics, and network intelligence solutions, offering employees opportunities to work with the latest technologies. (quantexa.com)
- Strong company culture with collaborative teams and opportunities for professional growth. (www.glassdoor.com)
- Competitive employee benefits, such as flexible working arrangements and health/wellbeing initiatives. (www.quantexa.com)
Challenges You Might Face
- Fast-paced environment can require long hours and flexibility from employees. (www.glassdoor.com)
- Company is rapidly growing, so some internal processes and structures are still evolving. (www.glassdoor.com)
- Limited brand recognition compared to larger, established tech companies. (www.comparably.com)