Job details
Salary range: $110,000-150,000
Community Manager - Job Summary
Manage and engage Zipline's social media communities to build trust, foster brand loyalty, and raise awareness of Zipline's mission, technology, and services.
Key Responsibilities
- Manage day-to-day community engagement on social platforms including Instagram, TikTok, X, and YouTube.
- Respond to comments, DMs, mentions, and trends in real time with accuracy and sound judgment.
- Maintain a consistent, human, and brand-aligned voice across platforms.
- Monitor social conversations, sentiment, and emerging issues; identify risks and opportunities early.
- Develop and execute a social/community engagement plan with growth targets; track performance and iterate based on insights.
- Lead cross-channel posting schedules and coordinate with teams to meet deadlines.
- Share earned media content on social channels.
- Support product launches and key moments with heightened community engagement and moderation.
- Provide community insights and analytics reporting to inform content and communications strategy.
- Maintain brand voice and visual standards while experimenting creatively.
- Collaborate with Communications, Social + Film, Marketing, and Operations teams.
- Travel approximately 20% as needed.
Requirements
- 6+ years managing social media communities for brands or organizations.
- Exceptional writing skills with strong instincts for tone and audience context; copywriting experience is a plus.
- Experience engaging diverse audiences in fast-moving or high-visibility environments.
- Understanding of social platforms, culture, best practices, trends, and formats.
- Proven judgment in sensitive and high-pressure situations.
- Ability to multitask, prioritize, and remain calm during multiple live interactions.
- Excellent attention to detail, organization, and follow-through.
- Strong storytelling skills.
- Experience working with media relations, creators, influencers, and YouTubers is a plus.
- Excellent project management skills and ability to work cross-functionally.
- Willingness to travel about 20% of the time.
Additional information about the company collected by GoodWord
About Zipline
siteZipline designs, builds, and operates autonomous delivery drones to provide equitable access to critical healthcare supplies worldwide.
What Our Employees Say
- Work on cutting-edge drone technology to solve real-world problems in healthcare and logistics. (www.flyzipline.com)
- Positive mission-driven culture focused on delivering essential medical supplies and impacting lives globally. (www.glassdoor.com)
- Opportunities for growth in a fast-paced and rapidly expanding company. (builtin.com)
Challenges You Might Face
- Work-life balance can be challenging due to the company's rapid growth and ambitious goals. (www.glassdoor.com)
- Roles and priorities may shift frequently, leading to ambiguity in responsibilities. (www.glassdoor.com)
- Compensation may be below average for certain roles compared to larger tech firms. (www.levels.fyi)