Job details
Community Manager - Job Summary
The Community Manager engages with social media followers, responds to queries, monitors complaints, creates performance reports, and stays updated with social media trends to boost engagement.
Key Responsibilities
- Serve as the face of the brand by actively engaging with online communities across social media platforms.
- Set, plan, and implement community management FAQs for social media channels.
- Respond to customer inquiries, comments, and messages in a timely and professional manner.
- Monitor, track, and report on community feedback, sentiment, and activity.
- Create detailed reports explaining community needs, sentiment analysis, and platform performance.
- Coordinate with social media executives and account managers to deliver an exceptional follower experience on clients’ accounts.
- Stay up-to-date with social media trends, tools, and platform updates.
- Provide engaging content (text, images, and videos) to enhance community interaction.
- Ensure consistency in tone and adherence to brand guidelines in all communications.
Requirements
- BSc degree in Marketing, Digital Marketing, E-Marketing, or a relevant field.
- Proven work experience as a community manager, social media moderator, or a similar role.
- High proficiency in Arabic and English, both written and spoken.
- Hands-on experience with social media platforms and tools.
- Strong understanding of agency workflows and environments.
- Excellent interpersonal, presentation, and verbal communication skills.
- Attentive to details, with critical thinking and problem-solving abilities.
- Professional attitude and ability to multitask effectively.
- Passionate about Marketing and Digital Marketing.
Education
BSc degree in Marketing, Digital Marketing, E-Marketing, or a relevant field
Additional information about the company collected by GoodWord
About Chain Reaction
siteWhat Our Employees Say
- Chain Reaction offers opportunities to work with cutting-edge technologies and blockchain innovation. (chainreaction.io)
- The company provides a multi-disciplinary team environment fostering learning and growth. (chainreaction.io)
- Chain Reaction is expanding rapidly, providing career advancement prospects. (chainreaction.io)
Challenges You Might Face
- Due to its startup nature, employees may experience fast-paced work and frequent changes. (www.glassdoor.com)
- Work-life balance can be challenging during periods of rapid growth or tight deadlines. (www.glassdoor.com)
- As a specialized company, there may be a limited range of departments and roles compared to larger corporations. (chainreaction.io)