Job details
Social Community Manager - Job Summary
The Social Community Manager will lead global social community strategy, managing engagement, maintaining brand voice, handling crisis communications, and driving community growth across major social platforms.
Key Responsibilities
- Shape and deliver global social community strategy across key social channels
- Lead proactive community engagement and identify opportunities to engage and delight fans
- Champion and evolve Charlotte Tilbury's distinctive brand voice across social channels
- Develop fresh social-first ideas to strengthen community engagement and brand advocacy
- Lead social community approach to crisis communications and brand protection
- Identify and escalate reputational risks, sentiment shifts, and sensitive conversations
- Own and evolve community crisis guidelines, escalation processes, and response frameworks
- Manage social listening to identify emerging conversations, trends, and consumer feedback
- Translate social insights into actionable recommendations for content strategy and campaigns
- Deliver regular community and sentiment reporting with key learnings and opportunities
- Oversee relationship between Global Social and Social Customer Care teams
- Provide training and guidance to ensure consistent brand voice and approach to sensitive interactions
- Build strong cross-functional relationships to represent social community voice across the business
Requirements
- Experience in community management with strong judgement and attention to detail
- Experience managing social issues, reputational risk, or crisis communications
- Excellent written and verbal communication skills with brand tone adaptability
- Confident engaging with communities across Instagram, TikTok, Facebook, YouTube, and emerging channels
- Proactive and solution-oriented approach to evolve community engagement
- Culturally curious and attuned to social trends and emerging community behaviors
- Skilled in social listening and using data insights to inform content and community strategy
- Strong judgement to handle everyday and sensitive social conversations
- Collaborative team player able to work with multiple stakeholders in a fast-paced global environment
- Passion for beauty and ambition to grow within a global beauty brand
Additional information about the company collected by GoodWord
About Charlotte Tilbury
siteCharlotte Tilbury Beauty, founded in 2013 by British makeup artist Charlotte Tilbury MBE, is a global beauty brand known for innovative makeup products and rapid international growth across 50 markets with over 2,300 employees.
What Our Employees Say
- Opportunities to work with innovative products and be part of a fast-growing, globally recognized beauty brand. (www.charlottetilbury.com)
- Employee discounts on Charlotte Tilbury products and access to exclusive trainings and events. (www.glassdoor.com)
- Creative and dynamic work environment with passionate colleagues. (uk.indeed.com)
Challenges You Might Face
- Fast-paced work environment can sometimes lead to high stress and long hours. (www.glassdoor.com)
- Some employees report limited opportunities for career progression. (uk.indeed.com)
- Management and communication can be inconsistent, according to some staff reviews. (www.glassdoor.com)