Job details
Salary range: $130,068—$162,585.50 USD
Senior Community Manager - Job Summary
Lead digital engagement efforts and manage the dbt Slack community by fostering a welcoming environment and collaborating with internal teams and community leaders to enhance member experience and participation globally.
Key Responsibilities
- Own day-to-day operations of the dbt Slack community to ensure a welcoming, high-quality experience for members globally
- Partner with community leaders and internal teams to evolve channel strategy, guidelines, and engagement programming
- Develop and maintain moderation and support workflows including enforcement of Code of Conduct
- Coach, support, recruit, and onboard moderators and community champions
- Create content systems to keep members informed and engaged through announcements and storytelling
- Surface community insights and feedback to Product, Marketing, and Support teams and close the feedback loop
- Monitor and report on key engagement and health metrics; run experiments to improve them
- Manage community tools for digital engagement including Slack workflows and analytics
- Plan and manage incident responses in collaboration with Legal, People, and Security teams as needed
- Support engagement initiatives beyond Slack including forums, social media, and events for a cohesive member journey
Requirements
- 5+ years experience in digital community management or related roles in a global or distributed environment
- Experience managing large online communities with moderation, member support, and community health responsibilities
- Strong knowledge of online community dynamics and ability to cultivate trust and shared purpose at scale
- Experience building moderation workflows and enforcing Code of Conduct
- Excellent written communication and facilitation skills with ability to de-escalate issues
- Proficient with community tooling and analytics to track engagement and trends
- Data-informed decision making with KPI definition, impact measurement, and reporting skills
- Strong cross-functional collaboration skills with various internal teams
- Cultural fluency and sensitivity to communication styles across regions and timezones
- High emotional intelligence and comfort handling complex and sensitive situations
- Ability to prioritize and balance multiple work streams in a fast-paced environment
Additional information about the company collected by GoodWord
About Fivetran
siteFivetran is a company focused on data integration, providing tools for seamless connectivity within enterprise ecosystems.
What Our Employees Say
- Fivetran offers a flexible remote work policy, allowing employees to work from anywhere. (www.fivetran.com)
- Employees praise the collaborative culture and strong team support at Fivetran. (www.glassdoor.com)
- The company provides competitive compensation and benefits, including stock options and wellness programs. (www.comparably.com)
Challenges You Might Face
- Some employees mention that Fivetran is experiencing rapid growth which can lead to growing pains and changes in priorities. (www.glassdoor.com)
- There can be limited career advancement opportunities due to a still-evolving organizational structure. (www.levels.fyi)
- Employees report occasional high workloads, especially during critical business cycles and product releases. (www.indeed.com)