Job details
Assistant Community Manager - Job Summary
Lead daily operations, member experience, sales, and team management to deliver an exceptional community workspace environment.
Key Responsibilities
- Manage day-to-day business operations and facilities alongside senior management.
- Drive team to organize engaging community events and foster lasting member relationships.
- Handle finance tasks including petty cash, invoicing, payments, and budgeting.
- Ensure inventory management and financial reporting are accurate and timely.
- Proactively develop member relationships and exceed member experience expectations.
- Provide training and support to team for member issue resolution and community initiatives.
- Maintain cleanliness and upkeep of workspace meeting quality standards.
- Coordinate with New Projects team on maintenance and budget adherence.
- Oversee sales strategies to maintain 100% occupancy and manage member retention.
- Conduct tours and mentor junior team members in sales processes.
- Maintain landlord relations with senior support.
- Ensure high-quality event execution and collaboration partnerships.
- Manage content creation and social media for community engagement.
- Set goals, onboard, train, develop, and review team performance.
- Work with People Team to track training and support personal growth.
Requirements
- 3-5 years in customer-facing leadership roles, preferably in sales and events.
- Strong verbal and written communication skills.
- Highly organized with multitasking ability.
- Solution-oriented and able to perform under pressure.
- University degree is advantageous.
- Basic computer proficiency.
- Good business acumen.
- Experience in coworking, real estate, or startups is a plus.
- Fluent in English.
Education
University Degree is an advantage
Additional information about the company collected by GoodWord
About the Hive
siteThe Flexi Group operates flexible workspace brands across Asia Pacific and Australia, including The Hive, offering unique coworking community experiences.
What Our Employees Say
- Collaborative and inspiring work environment focused on creativity and innovation. (thehive.com.hk)
- Opportunities for networking with diverse professionals and potential career development. (thehive.com.hk)
- Access to multiple coworking spaces and high-quality amenities across locations. (thehive.com.hk)
Challenges You Might Face
- Career progression and promotion opportunities may be limited due to flat organizational structures. (www.glassdoor.com)
- Fast-paced environment may lead to work-life balance challenges for some employees. (www.glassdoor.com)
- Pay and benefits may not be as competitive as those offered by larger corporations. (www.glassdoor.com)