Job details
Salary range: $130,068–$162,585.50 USD
Senior Community Manager - Job Summary
Lead digital engagement for the dbt Slack community by managing and growing the community, delivering a welcoming and collaborative environment for data practitioners worldwide, and partnering across teams to improve member experience and community health.
Key Responsibilities
- Own day-to-day operations of the dbt Slack community ensuring a welcoming, high-quality experience
- Partner with community leaders and internal stakeholders to evolve channel strategy, guidelines, and engagement programming
- Develop and maintain scalable moderation and support workflows including Code of Conduct enforcement
- Coach, support, recruit, and onboard moderators and community champions
- Create content systems to keep members informed and engaged
- Surface community insights and member feedback to Product, Marketing, and Support and close the loop with the community
- Monitor and report on key engagement metrics and run experiments to improve them
- Manage community tooling for digital engagement and document best practices
- Plan and manage incident response in collaboration with Legal, People, and Security teams
- Support digital engagement efforts beyond Slack including forums, social, and events
Requirements
- 5+ years experience in digital community management or community program management in a global or distributed environment
- Experience managing large online communities with moderation, member support, and community health responsibility
- Strong understanding of online community dynamics and trust-building at scale
- Experience building and improving moderation and support workflows including Code of Conduct enforcement
- Excellent written communication and facilitation skills with ability to de-escalate and encourage productive conversation
- Experience using community tooling and analytics to track engagement and drive improvement
- Data-informed decision making skills including defining KPIs and reporting outcomes
- Strong cross-functional collaboration skills partnering with Product, Marketing, Support, and Developer Experience
- Cultural fluency and sensitivity to communication differences across regions and timezones
- High emotional intelligence and comfort with complex, sensitive situations
- Ability to prioritize across multiple streams in a fast-paced environment balancing structure and flexibility
Additional information about the company collected by GoodWord
About Fivetran
siteFivetran is a company focused on data integration, providing tools for seamless connectivity within enterprise ecosystems.
What Our Employees Say
- Fivetran offers a flexible remote work policy, allowing employees to work from anywhere. (www.fivetran.com)
- Employees praise the collaborative culture and strong team support at Fivetran. (www.glassdoor.com)
- The company provides competitive compensation and benefits, including stock options and wellness programs. (www.comparably.com)
Challenges You Might Face
- Some employees mention that Fivetran is experiencing rapid growth which can lead to growing pains and changes in priorities. (www.glassdoor.com)
- There can be limited career advancement opportunities due to a still-evolving organizational structure. (www.levels.fyi)
- Employees report occasional high workloads, especially during critical business cycles and product releases. (www.indeed.com)