Job details
Community Manager - Job Summary
Manage and engage social media communities for various accounts by planning content calendars, responding to audience interactions, and collaborating with creative and account teams.
Key Responsibilities
- Create and manage content calendars.
- Coordinate, schedule, and ensure correct publication on platforms like Instagram, TikTok, X, LinkedIn, YouTube.
- Act as the active voice of the brand fostering engagement and real-time interactions.
- Respond to inquiries, manage direct messages, and moderate comments with empathy and brand tone.
- Monitor brand mentions, detect creative opportunities, manage crises, and report user sentiment insights.
- Collaborate with account and creative teams to optimize publication strategies.
Requirements
- At least 3 years of experience in community management, moderation, and content planning in agencies or brands.
- Excellent grammar and ability to adapt tone across various platforms.
- Proficiency with social media management and scheduling tools (Hootsuite, Sprout Social, Sprinklr, or similar).
- Diplomacy and sound judgment to handle complaints and reputation issues.
- Ability to manage complex publication calendars and meet deadlines during high activity periods.
- Constant curiosity about social media language, memes, and user interaction.
- High level of English.
Additional information about the company collected by GoodWord
About We Are Social
siteWe Are Social is a global network combining the environment of a small agency with the opportunities of a large one, offering a dynamic and flexible work atmosphere with a professional and creative team.
What Our Employees Say
- We Are Social has a strong emphasis on creativity and innovation, working with major global brands on cutting-edge campaigns. (wearesocial.com)
- The company culture promotes diversity and inclusion, fostering a collaborative and supportive working environment. (wearesocial.com)
- Opportunities for international experience and career progression, with offices in multiple cities worldwide. (wearesocial.com)
Challenges You Might Face
- Some employees report long working hours and work-life balance challenges typical of agency life. (www.glassdoor.co.uk)
- Compensation and benefits may not be as competitive as in larger tech or advertising firms. (www.glassdoor.co.uk)
- The fast-paced environment can be stressful and demanding, especially when working on multiple projects. (www.ambitionbox.com)