Job details
Salary range: $80,000-$85,000
Community Manager - Job Summary
Responsible for coordinating team efforts to deliver high service standards, maintain customer satisfaction, optimize space usage, fulfill onsite meeting and event requests, and partner with client office operations.
Key Responsibilities
- Serve as main contact for guests, employees, and administrative team
- Manage relationships with key business owners to align operations with corporate guidelines
- Develop collaborative environment through events and introductions
- Lead a team and assist with HR functions, payroll, and development plans
- Prepare regular reports and review workplace metrics
- Communicate effectively with onsite operations for space booking
- Solve space or amenities issues to enhance user experience
- Coordinate staffing resources for service areas
- Ensure timely and clear communication with team and leadership
- Maintain and update space optimization practices and conduct quality checks
- Set conference rooms as per configuration needs
- Handle workplace requests including facilities tickets
- Deliver and train high-quality service standards, especially for high-level guests and meetings
Requirements
- Experience managing and leading a team
- Strong communication skills
- Ability to prepare and review operational reports and metrics
- Problem-solving skills related to space and amenities
- Capability to coordinate HR related functions and associate development
- Proactivity and clear communication to support front desk and floor services
Additional information about the company collected by GoodWord
About Rapport
siteRapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. It fosters long-term career development and a global community culture.
What Our Employees Say
- Strong focus on employee learning and development, including comprehensive training and support. (www.rapportservice.com)
- Positive company culture with an emphasis on teamwork and delivering exceptional customer service. (www.glassdoor.co.uk)
- Opportunities for career growth and internal progression within the organization. (www.rapportservice.com)
Challenges You Might Face
- Some roles may involve long or unpredictable working hours, especially in hospitality or front-of-house positions. (www.glassdoor.co.uk)
- Pay rates for entry-level positions may be lower compared to industry averages. (www.indeed.co.uk)
- Rapidly changing work environment can lead to occasional communication challenges. (www.glassdoor.co.uk)