Job details
Community Engagement Coordinator - Job Summary
The Community Engagement Coordinator engages daily with followers across multiple social platforms, responds thoughtfully to audience interactions, monitors social activity for content opportunities, and supports the social media team with scheduling and administrative tasks.
Key Responsibilities
- Engage daily with followers across Instagram, TikTok, Facebook, Pinterest, X/Twitter, Threads, and more
- Adapt to and maintain 7–9 distinct brand voices across accounts
- Respond to audience comments, questions, and DMs with empathy, accuracy, and brand-appropriate tone
- Monitor social activity and flag opportunities for real-time or reactive content based on audience interaction
- Identify potential influencer partners via organic engagement
- Help identify trending sounds, formats, and platform behaviors
- Track and compile recurring questions, feedback, and trends to inform broader social strategy
- Support in monitoring and analyzing audience sentiment and social listening over time
- Collaborate with the organic social team on post-launch content performance and engagement insights
Requirements
- Extremely active and fluent across all major social platforms
- Comfortable shifting tones between brand accounts
- Strong communication skills – quick-witted, empathetic, and thoughtful
- Ability to thrive in fast-paced environments and constant digital conversation
- Organized, detail-oriented, and eager to grow in social media
- Willingness to learn social listening and sentiment analysis tools
- Strong grammar and writing skills
- Bonus: prior experience managing brand or creator accounts
About Brilliant PR & Marketing
siteBrilliant PR & Marketing is a fully remote, award-winning agency specializing in PR, influencer, social media, paid media, events, activations, and affiliate marketing, focused on family-oriented consumer lifestyle brands.
What Our Employees Say
- Specializes in family, lifestyle, and parenting brands, offering unique opportunities for those passionate about these industries. (www.brilliantprm.com)
- Remote work options and flexible schedules are available, promoting a healthy work-life balance. (www.glassdoor.com)
- Strong team culture with an emphasis on creativity and professional growth. (www.glassdoor.com)
Challenges You Might Face
- Fast-paced environment can lead to high stress and occasional long hours. (www.glassdoor.com)
- Limited upward mobility for some roles as the company structure is relatively flat. (www.glassdoor.com)
- Some reviews mention inconsistencies in communication and expectations from management. (www.glassdoor.com)