Job details
Community Manager - Job Summary
The Community Manager will be Shockbyte's public voice, managing Discord, Reddit, and social channels to engage players, foster community, and collaborate with internal teams to improve player experience.
Key Responsibilities
- Manage daily activities on Discord including announcements, posts, events, Q&As, and moderation
- Encourage community self-support to reduce support tickets
- Provide quick, personal replies to inquiries and complaints across Discord, Reddit, and social media
- Post official responses in relevant Reddit hosting threads
- Communicate outages or new game launches promptly to players
- Identify and flag early issues to appropriate teams
- Provide monthly reports summarizing common complaints and feedback
- Organize regular events, giveaways, and build volunteer moderator and ambassador programs
- Track brand mentions, sentiment, engagement, and response times using social listening tools and report monthly
Requirements
- Experience running or moderating an online community (Discord, subreddit, forum, or volunteer)
- Strong knowledge of Discord features such as roles, permissions, bots, and moderation
- Familiarity with Reddit and ability to post as a brand authentically
- Interest in multiplayer games and understanding of Minecraft servers, mods, and plugins
- Ability to write clear and friendly responses quickly and remain composed in public interactions
- Judgment on when to reply directly, consult the team, or refer issues to Support
- Ability to identify patterns in player feedback and summarize for teams
- Self-management skills to plan workload and deliver posts, events, and reports without supervision
- Comfortable tracking and reporting simple engagement metrics
- Based in Melbourne with full Australian working rights and able to work from the Docklands office 2-3 days per week
Additional information about the company collected by GoodWord
About Shockbyte
siteShockbyte, based in Melbourne since 2013, is one of the longest-running Minecraft hosts supporting over 70 games across 13 server locations and serving millions of players worldwide.
What Our Employees Say
- Shockbyte is a rapidly growing company in the game server hosting industry, providing opportunities to work on high-visibility projects that impact thousands of gaming communities. (shockbyte.com)
- Employees have the chance to work remotely, which offers flexibility and a better work-life balance. (shockbyte.com)
- Shockbyte promotes learning and growth within the company, giving employees access to new technologies and professional development. (shockbyte.com)
Challenges You Might Face
- Being a relatively small and fast-paced company, workloads may fluctuate, and employees might experience periods of high pressure. (www.glassdoor.com)
- Limited in-person collaboration due to remote work setup may lead to feelings of isolation for some employees. (shockbyte.com)
- Benefits and compensation packages may not be as robust as those offered by larger, more established technology companies. (www.glassdoor.com)