Job details
Associate Social & Community Manager - Job Summary
The role involves shaping, building, and growing MadeGood's presence across social media communities by managing community engagement and supporting broader brand communications including influencer programs, PR, partnerships, and special projects.
Key Responsibilities
- Serve as the frontline voice of MadeGood, managing daily community engagement across social platforms.
- Engage proactively in relevant cultural and community conversations.
- Build meaningful relationships with community members and identify advocates and potential partners.
- Monitor consumer conversations and escalate sensitive issues appropriately.
- Support scheduling, publishing, and quality assurance of social content.
- Help maintain social content calendar and coordinate assets and approvals.
- Identify and amplify user-generated content and community-led moments.
- Coordinate community appreciation programs and manage inbound creator requests.
- Track and report on community management and social KPIs.
- Support social listening and sentiment reporting.
- Assist in executing brand communications programs including influencer campaigns, PR, and special projects.
- Conduct research on consumers, competitors, cultural trends, and media opportunities.
- Help develop presentations, briefs, and campaign recaps.
- Support project tracking and follow up on deliverables.
- Contribute to priority projects across Brand Communications.
Requirements
- 2–4 years experience in social media, community management, or brand communications.
- Experience using social publishing, community management, listening, or analytics tools such as Sprout Social or Meta Business Suite.
- Comfortable with PowerPoint, Excel, and Canva; familiarity with basic photo or video editing tools is an asset.
- Deep passion for social media, internet culture, emerging platforms, creators, and online communities.
- Ability to identify cultural moments and trends for authentic brand participation.
- Strong perspective on social content and what makes brands relevant in culture.
- Entrepreneurial mindset and excitement for building processes from the ground up.
- Highly organized and detail-oriented with the ability to manage multiple tasks and deadlines.
Additional information about the company collected by GoodWord
About Riverside Natural Foods Ltd.
siteRiverside Natural Foods Ltd. is a Canadian-based, family-owned, globally operating, B-Corp certified company that manufactures nutritious, better-for-you snacks such as MadeGood and GOOD TO GO, focusing on sustainability and values-driven growth.
What Our Employees Say
- The company is B Corp certified, demonstrating a strong commitment to social responsibility and sustainability. (www.riversidenaturalfoods.com)
- Employees report a positive and inclusive work environment, mentioning strong teamwork and supportive management. (ca.indeed.com)
- There are opportunities for growth and internal advancement within the organization. (ca.indeed.com)
Challenges You Might Face
- Some employees mention that the work can be fast-paced and physically demanding, especially in production roles. (www.glassdoor.ca)
- Communication between departments is occasionally noted as a challenge, resulting in misunderstandings or inefficiencies. (ca.indeed.com)
- There have been comments about limited benefits compared to larger corporations. (www.glassdoor.ca)