Job details
Salary range: $60,000 – $82,000 Annually
Community Manager - Job Summary
The Community Manager will oversee community operations for multiple projects, balancing live player communities, legacy titles, and in-development projects while coordinating player feedback with development teams.
Key Responsibilities
- Own and manage official community channels (Discord, forums, social platforms) across multiple projects.
- Serve as the primary liaison between player communities and internal development teams.
- Track, organize, and contextualize player feedback, sentiment, and reported issues per project.
- Coordinate with QA and production to support testing, updates, releases, and post-release communication.
- Adapt messaging style based on project lifecycle, platform, and audience expectations.
- Support announcements, patches, events, and updates with clear and accurate communication.
- Help establish and uphold community guidelines, moderation standards, and escalation paths.
- Represent the studio with professionalism and understanding of development realities.
Requirements
- Strong familiarity with ARK and its player community.
- Proven experience managing game communities for live or in-development titles.
- Ability to manage multiple products or communities simultaneously.
- Excellent written communication skills and sound judgment on information sharing.
- Ability to work onsite in Colorado on a hybrid schedule.
Additional information about the company collected by GoodWord
About Snail Games USA
siteStudio Sirens creates innovative gameplay systems, extends and refreshes IP, and delivers high-quality DLC and final development for published titles, blending technical precision with narrative ambition.
What Our Employees Say
- Opportunities to work on popular and innovative video game titles such as ARK: Survival Evolved. (www.snailgamesusa.com)
- Dynamic and diverse work environment with an international team. (www.linkedin.com)
- Potential for career advancement as the company is continuing to grow in the gaming industry. (www.glassdoor.com)
Challenges You Might Face
- Reports of inconsistent management and communication issues shared by former employees. (www.glassdoor.com)
- Limited employee benefits compared to industry standards, as noted in employee reviews. (www.indeed.com)
- Long working hours are sometimes expected during game launches and major updates. (www.glassdoor.com)