Job details
Salary range: $55,000-$60,000 annually
Operations Area Manager - Job Summary
The Operations Area Manager will oversee Medicaid program implementation and management, support Community Engagement Specialists and Leads in running the Connect For Life program, and ensure program compliance and engagement across Michigan.
Key Responsibilities
- Implement and manage Medicaid programs according to leadership guidance
- Develop, implement, and maintain documentation to support daily operations
- Manage a team of field operators ensuring compliance with Medicaid contracts
- Support Community Engagement Specialists and Leads with the Connect For Life program using company curriculum
- Organize onboarding and training for Community Engagement Specialists and Leads
- Plan and host virtual and in-person events to foster relationships and wellness among members
- Engage with members to encourage participation and track monthly engagement
- Record interaction details with members digitally
- Identify and develop Wider Circle Ambassadors among members
- Connect prospective members to the Connect For Life program with individualized plans
- Serve as liaison between members and health plans
- Create partnerships with community-based organizations to enhance member services
- Monitor and ensure achievement of membership engagement and growth goals
- Provide first-line support to field team for scheduling, event needs, and technical issues
Requirements
- Bachelor's degree in management, healthcare-related field, or equivalent experience
- 4-5 years of operations and management experience within a healthcare setting
- Medicare experience is a plus
- Exceptional communication, interpersonal, and organizational skills
- Proven ability to manage multiple projects simultaneously with attention to detail
- Exceptional working knowledge of GSuite and Salesforce
Education
Bachelor's degree in management, healthcare-related field, or equivalent experience
Additional information about the company collected by GoodWord
About Wider Circle
siteWider Circle partners with health plans and providers nationwide to deliver community care programs that connect neighbors for better health outcomes through trusted relationships.
What Our Employees Say
- Wider Circle is mission-driven, focusing on building and strengthening community connections to improve health outcomes, which can be fulfilling for those passionate about helping others. (www.widercircle.com)
- Employees report a collaborative and supportive team environment. (www.glassdoor.com)
- The company is growing and expanding, offering opportunities for professional development and advancement. (www.widercircle.com)
Challenges You Might Face
- Some employees note that the workload can be heavy and the work pace fast, potentially leading to stress or burnout. (www.glassdoor.com)
- As a relatively new and rapidly growing organization, processes and structures may still be evolving, leading to occasional confusion or lack of clarity. (www.indeed.com)
- Field roles often require frequent travel and community engagement, which may not suit everyone's preferences or lifestyle. (www.widercircle.com)