Job details
Community Manager - Job Summary
Manage and energize client communities and cohorts to ensure engagement, accountability, and retention, playing a key role in client success and program effectiveness.
Key Responsibilities
- Manage client cohorts inside community platforms and Learning Management Systems (LMS)
- Drive weekly engagement through posts, check-ins, reminders, and accountability prompts
- Respond promptly and clearly to client questions and messages
- Maintain a positive and motivating environment aligned with TRIS culture
- Monitor client progress and flag disengaged or at-risk clients
- Conduct client check-in calls to review progress, address blockers, and reinforce accountability
- Support client retention by helping clients reconnect with goals and commitments
- Escalate issues with clear context and solutions as needed
- Communicate confidently in spoken and written English
- Follow up with clients via community messages, email, and calls
- Keep messaging aligned with TRIS tone: direct, supportive, and results-focused
- Complete TRIS trainings to understand programs, avatar, language, and expectations
- Represent the TRIS brand consistently in all client interactions
Requirements
- Based in Colombia (Medellín preferred)
- Excellent English, near-native level in written and spoken
- Proven experience in community management and customer success
- Experience with coaching programs, online education, or membership communities
- Experience working with Learning Management Systems and online communities (Slack, Skool, Circle, Facebook Groups, etc.)
- Comfortable speaking with clients on calls for check-ins, accountability, and support
- Highly proactive and organized
- Empathetic but firm with strong follow-up skills
- Open to feedback and continuous improvement
- Enjoys helping people move forward
- Nice to have: background in coaching, real estate, sales, or personal development
- Nice to have: experience working with U.S.-based clients
- Nice to have: familiarity with accountability-driven programs or performance coaching
Additional information about the company collected by GoodWord
About Sheridan St.
TRIS is a coaching movement for real estate professionals focused on structure, mindset, execution, and community-driven accountability to drive growth.
What Our Employees Say
- Collaborative work environment that encourages teamwork and open communication. (www.sheridanst.com)
- Opportunities for professional growth and continuous learning. (www.sheridanst.com)
- Focus on innovation and adoption of new technologies in projects. (www.sheridanst.com)
Challenges You Might Face
- As a growing company, some processes and structures might still be evolving. (www.glassdoor.ca)
- Potentially fast-paced environment may require adapting to rapid changes. (www.sheridanst.com)
- Limited public information available about employee benefits and compensation packages. (www.sheridanst.com)