Job details
Salary range: $80,000-$85,000
Community Manager - Job Summary
Responsible for coordinating their own and their team's work to deliver high standards of service and customer satisfaction, optimizing space usage, fulfilling onsite meeting and event requests timely, and partnering with office operations on daily service delivery.
Key Responsibilities
- Serve as the main point of contact for guests, employees, and administrative staff.
- Manage and develop relationships with business owners and align operations with corporate guidelines.
- Foster a collaborative employee environment through events and personal introductions.
- Lead and previously managed a team.
- Prepare and review daily, weekly, and monthly reports on workplace offerings, guest registration, and space usage.
- Communicate effectively with onsite operations to ensure accurate workspace booking.
- Resolve space or amenities related issues for an elevated user experience.
- Lead team and assist with HR functions, payroll, and associate development plans.
- Coordinate resources to ensure appropriate staffing of service areas.
- Provide proactive, timely, and clear communication to team and leadership.
- Maintain and update space optimization practices, tools, and processes with quality checks.
- Set conference rooms with appropriate configurations.
- Assist with workplace requests including facilities tickets and needs.
- Deliver and train white-glove service, focusing on high-level guests and meetings, and develop team service skills.
Requirements
- Previous team leadership experience.
- Ability to communicate effectively with operations and team members.
- Skills in space and event management.
- Experience with HR functions, payroll, and associate development.
- Capability to manage space optimization and service delivery.
Additional information about the company collected by GoodWord
About Rapport
siteRapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. It fosters long-term career development and a global community culture.
What Our Employees Say
- Strong focus on employee learning and development, including comprehensive training and support. (www.rapportservice.com)
- Positive company culture with an emphasis on teamwork and delivering exceptional customer service. (www.glassdoor.co.uk)
- Opportunities for career growth and internal progression within the organization. (www.rapportservice.com)
Challenges You Might Face
- Some roles may involve long or unpredictable working hours, especially in hospitality or front-of-house positions. (www.glassdoor.co.uk)
- Pay rates for entry-level positions may be lower compared to industry averages. (www.indeed.co.uk)
- Rapidly changing work environment can lead to occasional communication challenges. (www.glassdoor.co.uk)