Key Responsibilities

• Design and launch customer loyalty programs with membership tiers, rewards, and engagement milestones.
• Build and nurture a core group of active users and product champions.
• Develop re-engagement campaigns to bring inactive users back.
• Organize recurring engagement activities such as office hours, AMAs, meetups, and knowledge-sharing sessions.
• Monitor community engagement and share insights with Customer Success and Account Executive teams.
• Welcome and onboard new self-serve users and encourage sharing of use cases and workflows.
• Highlight user success stories and community-created solutions.
• Collect user feedback, feature requests, testimonials, and product suggestions.
• Collaborate with Product and Growth teams to improve user experience.
• Manage day-to-day engagement across platforms like Slack, LinkedIn, Reddit, and YouTube.
• Create and publish engaging posts, moderate discussions, and encourage conversations.
• Identify active members to contribute tutorials and educational resources.
• Convert community insights into content ideas for Marketing.
• Maintain a welcoming and collaborative environment across channels.
• Track and report key community metrics and use data to improve programs.
• Maintain community activity records and coordinate loyalty program logistics.
• Establish repeatable processes for onboarding, tracking, reporting, and follow-up.
• Collaborate cross-functionally to align community activities with business goals.