Job details
CX Engagement Specialist - Job Summary
Coordinate and manage direct communication to maintain consumer satisfaction for various brand portfolios through digital and telephone channels.
Key Responsibilities
- Act as the brand's face and voice for both the company and consumers.
- Respond to consumer requests, complaints, claims, and inquiries via phone, email, social media, and web.
- Manage user queries efficiently through digital channels including email, chat, and phone.
- Monitor, manage, and record consumer interactions in a CRM for reporting purposes.
- Propose solutions and improvements in processes including customer loyalty.
- Extract data to create status reports and relevant consumer insights to share with the team or client.
Requirements
- 1 year of experience working in a call center focused on consumer attention.
- Assertive and agile communication skills.
- Passion for interacting with people.
Additional information about the company collected by GoodWord
About Findasense
siteFindasense is a global Customer Experience company that uses data to create personalized experiences and drive digital transformation through relevant content and strategies.
What Our Employees Say
- Findasense offers a multicultural and inclusive work environment, fostering collaboration between teams across various countries. (www.glassdoor.com)
- The company encourages a flexible work schedule and supports a healthy work-life balance. (www.findasense.com)
- Opportunities for professional growth and development are provided through ongoing training and knowledge sharing. (www.findasense.com)
Challenges You Might Face
- Some employees report challenges with management communication and organizational structure. (www.glassdoor.com)
- Career progression may sometimes be slow due to the company's flat hierarchy. (www.glassdoor.com)
- Workload can fluctuate depending on ongoing projects, leading to periods of high pressure. (www.glassdoor.com)