Job details
Online Community Manager - Job Summary
Manage and grow an online community for a retail and fitness client by overseeing daily interactions, fostering relationships, and enhancing brand engagement across social media platforms.
Key Responsibilities
- Oversee daily interaction across social platforms by responding to comments, messages, and posts in a timely and brand-appropriate manner
- Engage directly with audiences on Instagram, YouTube, Facebook, private Facebook communities, TikTok, and other relevant spaces
- Track brand mentions, tags, and conversation trends to proactively join discussions and increase visibility
- Develop strong online relationships with brand partners, advocates, and community members
- Contribute to conversations connected to fitness lifestyle interests including home gym and garage gym topics
- Maintain a welcoming and active online environment reflecting the brand voice
- Recognize sensitive feedback or service concerns and route to appropriate internal teams
- Identify patterns and opportunities to improve engagement and support social media initiatives
Requirements
- Previous experience managing online communities for a brand, agency, or creator-focused business
- Strong knowledge of social media platforms including Instagram, YouTube, Facebook, TikTok, and community-driven digital spaces
- Excellent written communication skills with ability to shift tone while maintaining brand standards
- Proven organizational and responsiveness skills managing multiple conversations
- Interest in audience engagement, relationship-building, and community growth
- Familiarity with fitness, home gym, garage gym, or related lifestyle communities preferred
- Ability to exercise sound judgment and professionalism in public-facing interactions
- Experience recognizing emerging discussions and engagement opportunities across social channels
Additional information about the company collected by GoodWord
About Robert Half
siteWhat Our Employees Say
- Offers flexible work arrangements and opportunities for remote work. (www.roberthalf.com)
- Strong professional development and training programs to enhance your career. (www.greatplacetowork.com)
- Recognized as one of the World's Most Admired Companies by Fortune magazine. (fortune.com)
Challenges You Might Face
- Compensation packages may not be as competitive compared to industry standards. (www.glassdoor.com)
- High-pressure environment and demanding sales targets. (www.indeed.com)
- Reports of limited advancement opportunities within the company. (www.glassdoor.com)